When I phone
anyone these days, I have a short message ready to leave on voice-mail. I
assume I won’t reach the caller.
Be equally prepared
and keep your message short. I leave my name, the reason for calling, and my
own phone number, which I usually repeat. I speak at a medium pace, without
rushing.
I always know when a sales person has called
me because they talk too fast, and they mention their phone number only once.
Top Tips When Leaving a Phone Message
1. Rehearse what you
will say.
2. Avoid talking too
quickly or too slowly.
3. Enunciate your
words clearly.
4. Avoid leaving a vague, cryptic message; for example: “It’s
Mary. Call me.”
5. Avoid leaving a
long, chatty message as though you were chatting with the person; get to
the point.
6. Ensure you include critical information: Who you are. Who
you represent. Why you’re calling. Any action expected, and from whom.
7. Leave your phone
number. Always. Even if they are your best friend. Don’t assume they have
immediate access to your phone number. Or will remember it without a note.
8. Repeat your phone
number.
1 comment:
Great post, Roger. I follow these tips - or at least I hope I do! Leaving the phone number clearly is so important. I make sure to leave my phone number at the start of my message (and I repeat it), right after I've said my name. That way, if someone needs to listen again for my number they don't have to listen to the whole message again.
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