Find Communication Role Models

If English is your first language, I’ve got some good news and some bad news.

The bad news: you’re too fluent! You may be too close to the language to realize how or why you’re using it in a particular way. It’s instinctive.

The good news: you’re fluent! So you are not short of ways to express yourself.

Those of you who have studied English as a second language often have earned a slight advantage. You’ve been forced to look at things differently. Maybe your grammar is better than someone who learnt English as a first language. Not unusual.

Knowledge of grammar and the way words work will help you communicate.

Given that English is the language of business, it’s not a bad idea to know how it works really well.

Look for role models who speak the language well. Listen to them. Do not rely on sportscasters, athletes, coaches, rock stars, etc.!!

Tune into the best: BBC in the U.K.; CBC in Canada; ABC in Australia; public broadcasting in the U.S.

Tune into BBC World as your news network so you can absorb the language by listening to the best.

Read your country’s best newspapers and magazines. You know their names.

It doesn’t require a lot of work on your part.

Bathe yourself in words – and the English language.

© Canstockphoto

It’s OK to Make a Mistake

Your company will expect you to make mistakes. That’s life.

It’s also how you learn.

Repeating the same mistake will concern your manager more.

Not “fessing up” to the mistake will be taken as a bigger strike against you than the mistake itself.

I’ve seen staff cover up, lie, and blame others. This enhances a blaming corporate culture. (Not where you want to be!)

© Canstockphoto

Most companies want the issue fixed professionally, quickly (now if possible), and handled better the next time. Blaming someone else accomplishes none of these things.

Collect major points if you say: “Sorry. I screwed up. I made a mistake. It won’t happen again!”

Communicate!

Issues around Confidentiality of Your Salary: Don’t Communicate!

It’s one of the unwritten protocols in business: Never, ever discuss your salary with anyone besides your manager! (Or immediate family.)

I have seen so much damage done by people comparing notes on pay levels. You gain nothing by knowing this information, and even less by discussing it freely.

You might think that knowledge of what others are paid will help you in your salary aspirations. It won’t. Rest assured, most organizations try to pay (and treat) staff fairly.

Recognize two additional unwritten rules about compensation.

1. Every position has a certain value to an organization. This value is based in part on what it would cost to replace you.

2. No mileage exists for anyone in underpaying you. The longer you stay with a company, the better you will end up being paid.

It’s not unreasonable to ask for more money. Just discuss it with your manager ALONE.

Otherwise, be discreet about your compensation and do not discuss with anyone other than your manager.

Focus more on increasing your value to your company. This usually translates into better pay!

The Importance of Communication with Your Immediate Supervisor

Usually, your immediate manager provides the gateway to your success.

If you are given a choice, choose that person wisely because they can really help you.

If you’re not given a choice, how should you cultivate a good relationship?  Key question: Ask them how they like to receive their communications, and through what technology. This at least shows you’re interested in communicating, and you’ll receive some insight on how they process communications.

In business, the relationship with your manager is called your “primary relationship”.

During the interview for a job or promotion, ensure you can communicate well with this person. If you can’t “connect” on a personal, face-to-face level, maybe this is not the job for you.

You also need to respect them, trust them, and understand them. Learn to “scratch their back” and they, in turn, will scratch yours.

Your manager will expect you to be a quick study, and if you have any questions: Don’t be afraid to ask, especially in the early days of your new job. What can you reasonably ask of your manager? Simply put: Ask anything that will help you do your job more effectively.

If you feel that trust and respect are issues, make the most of the situation. You can always learn from anyone. Even if you learn how NOT to do something in a certain way. It’s all a learning experience.

The First Days at a New Job: Keep a Low Profile

In the first few days and weeks in a new role, keep your opinions to yourself! Focus on learning your job. Be the quiet observer. Avoid commenting on anything at this time, unless asked.

Remember: First impressions do count. I fired one person because he was disrespectful to his wife – on the phone in front of the whole office.

Reality check: It will probably take you one year to truly learn your job.

Once you know your job, you should receive ample chances to voice an opinion. Especially if you can streamline your processes.

Hopefully, you’re in a company where opinions are sought after!

Let us know: 

Why do first impressions count to you?

What is something you learned about someone based on your first impression of them? Were you right? Wrong?

Taking Charge of Your Professional Development

What are Your Core Skills?

Force yourself to answer this question: What am I really good at?

I say this because many people still don’t know what they’re good at – even after 20 years. And they insist on doing what they’re not good at.

They haven’t accepted that you can’t possibly be good at everything.

In my own case, I realized this early in my career. I put it down to luck. I clearly recognized those things I wasn’t good at. Over time, I have deliberately surrounded myself with a team who can do the stuff I’m not good at. I try to focus on my strengths.

By default or by mistake, this turned into one of my best decisions.

Realize, however, that early in your career, you might have to compromise with the first job(s). As time goes on, you really have to get into somewhere where you feel comfortable.

Be honest with yourself about assessing your true skills.

Be prepared if necessary to take a menial job to get started. I’m now CEO. To get started in the workforce, I did the following: parked cars, swept floors, burnt garbage, sold door to door, drove tractors, worked behind a bar.

I didn’t see any of the jobs as menial. I saw them all as experience. A stepping-stone to my future.

What have been some of your “stepping-stones” to get to where you are in your career?

What are some goals you hope to achieve to advance your career?

Why Communicate Well?

Opening Doors for Your Talent

Communication is the one skill that opens doors to all other skills.

You can’t learn enough about communication. It’s the key skill for all high performers.

Take every opportunity to learn about the communication process.

Take every opportunity to learn more about the skills that make people excellent communicators.

You will never stop learning.

And remember, communication is not easy. Don’t take it for granted. You will not always get it right. I don’t. Yet you can increase your chances of success if you take the skill seriously.

Your challenge rests with first recognizing the definition of good communications: straight-line messages from me to you, from you to me.

Sounds simple, doesn’t it?

Stay linked-in for our journey!